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The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. Once the information is in Sage Pay's systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. You can be completely assured that nothing we pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. No cardholder information is ever passed un-encrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. Where an order is placed for an item which is to be personalised or is bespoke, cancellation is not possible once production has started and these are expressly excluded from The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (formerly the Distance Selling Regulations).Īll transaction information passed between Guy's Magnets Ltd T/A MapsWorldwide and Sage Pay’s systems is encrypted using 128-bit SSL certificates.

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See full details of our Returns Information hereĬancellations - personalised/bespoke items This means there is no 'cooling-off' period and the order cannot be cancelled once processed. The Distance Selling Regulations do not apply to businesses nor to individuals who are trading or acting as a trader (buying goods to re-sell for profit) because no-one is the 'Consumer'. Under these regulations, you have the right to cancel your order, without explanation, within 14 days of delivery (starting the day after you receive the goods) and to return the goods for a refund within a further 14 days (28 days in total). The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (formerly the Distance Selling Regulations) provide consumers with the right to a 'cooling-off' period to allow you to change your mind. See full details of our Delivery Details hereĬancellations - non personalised/bespoke items Our terms and conditions have been updated to reflect this situation. Failure to pay the import charges will result in the goods being returned to the UK. Please also note that we are legally required to declare the correct value of your purchase which is used to calculate the tax and any tariff duty. This is separate to any tariff which may or may not be chargeable on the goods due to their country of origin.

Since 2021 you have not been charged British VAT (at 20%) on any purchases or P&P charges, however, with effect from 1 January 2022, the rules regarding importing from outside the EU changed and import VAT is now payable on any value of goods imported into the EU.

At our discretion, incomplete orders may be sent out as partial shipments if we anticipate that an item may take some time coming in to stock.ĮU customers - IMPORTANT: You will be required to pay import VAT (tax) at your local rate to your postal delivery service before any goods are delivered. Incomplete orders will be held until the remaining items come into stock, unless we anticipate a long delay. After 3 months, we will cancel the order or the remainder of the order unless you ask us to keep it on back order for longer. The item will be kept on order for up to three months and supplied to you when it becomes available.

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If your item is delayed for any reason, we will update your order to provide an explanation of the delay, although it is not always possible to say how long the delay will be. In these instances, dispatch is usually 3-7 working days with delivery in 5-10 working days. If your order is a non-stock item, the delivery timescale on that item will show as 3-10 working days on the product details. If your order consists solely of these items, then dispatch is within 1 working day of purchase with the exception of framed and customised items which may take up to 14 days.

All items that are in stock will show a delivery timescale of 1-3 working days.

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